Initiation – Customer not present-NOT USED-

User Journey

This journey demonstrates VRP payment initiation by the PISP where the PSU is not required to be in session for each payment.

This core journey will enable the PISP to initiate ongoing variable recurring payment(s) within the agreed set of parameters which will result in a single domestic payment being processed by the ASPSPs as a Single Immediate Payment (SIP) via Faster Payments where the customer is not required to be in session for consequent payments.

Wireframes

CX Considerations 1

PISPs should provide messaging to inform PSUs that VRP payment has been successfully initiated with their ASPSP.

Note: PISPs may notify the PSU either before initiating each VRP payment or after successfully initiating VRP payment.

CEG Checklist Requirements & Customer Experience Considerations

PISPs should provide messaging to inform PSUs that VRP payment has been successfully initiated with their ASPSP.

Note: PISPs may notify the PSU either before initiating each VRP payment or after successfully initiating VRP payment.

What the research says

Consumer research for Single Immediate Payment has shown that 64% of customers prefer to be shown confirmation that the payment has been received at the TPP. This would provide reassurance that the process has worked.”

Click for Customer Research 

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