Customer Experience Guidelines

High performing, consistent user journeys

This version is:

Published 4 months ago 07 Apr 2022

Customers will use Open Banking products and services if their experience matches their expectations for ease of use, to inform their financial decisions. So the interface between TPPs and ASPSPs only introduce enough friction to provide the customer with control and trust.

Authentication Methods

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

Account Information

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

Payment Initiation

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

CBPIIs

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

Dashboards

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

Customer Experience Checklist

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.

Appendices

Specification describing a collection of RESTful APIs that enable TPPs to access information and initiate payments for customers, by connecting to ASPSPs – securely, efficiently, and with customer consent.