These are the principles that should be considered when establishing Open Banking Customer Journeys. Open Banking Limited (OBL) has undertaken consumer and SME research over 18 months and this section draws out the themes and principles identified.
Other pages in this section Payment Status Restored- ignore Themes Identified from Consumer & SME Research CX Guidelines Consultation – Research Data Deep Linking for App-to-App Redirection Payment Initiation Services (PIS) Parameters & Considerations Card-Specific Permissions & Data Clusters for AIS Journeys TPP Permissions & CASS Considerations Contingent Reimbursement Model Refund Payment Fulfillment Information flow – Payment Status Information flow Payment Status – SO Transaction Risk Indicators (TRI) definitions and guidance Common Terminology – Preferred Terms and Language Common Error Scenarios – Preferred Status and Reasons 90-Days Re-authentication (delegated SCA) Examples of VRP use cases Payment Status (old copy) Read/Write API Specification – Standard Error Codes