The purpose of this chapter is to set out availability and performance requirements and recommendations for ASPSPs relating to EBA Guidelines 2.2, 2.3 and 2.4 and Publication of Statistics relating to Guideline 3 and FCA PSRs Approach 17.113 to 17.117.

TPPs need to be able to rely on highly available and well performing dedicated interfaces provided by ASPSPs, so that they can in turn provide reliable services to their customers.

This Chapter does not cover EBA Guideline 2.1, which states that ASPSPs “should define key performance indicators (KPIs) and service level targets, including for problem resolution, out of hours support, monitoring, contingency plans and maintenance for its dedicated interface, that are at least as stringent as those for the interface(s) made available to its own payment service users (PSUs) for directly accessing their payment accounts online.” Rather, these requirements are considered in Chapters Problem resolution, Change and communication management and The Operational Guidelines Checklist.

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