Operational Guidelines

Change and Communication Management

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This is the latest version Published 5 months ago 31 May 2023

This chapter outlines various change scenarios that may impact TPPs and provides guidance for an ASPSP to consider when implementing a change and communicating to TPPs.

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This chapter outlines various change scenarios that may impact TPPs and provides guidance for an ASPSP to consider when implementing a change and communicating to TPPs.

Any change that may impact a TPP’s ability to deliver its services has the potential to cause a loss of business, reputational risk or to add additional resource cost to the TPP and result in a negative outcome for their customers.

As such, the ability to identify the potential impact that proposed changes may have and to communicate those changes to TPPs, is key to a successful Open Banking ecosystem.

The information that an ASPSP should include in its communication to a TPP is listed at section Notification of a change.