Change and Communication Management

Notification of a Change

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This is the latest version Published 1 year ago 31 May 2023

ASPSPs should provide notice to TPPs of a change (within the time frames outlined above) via the ASPSP’s own website or developer portal.

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When informing TPPs of an anticipated change, an ASPSP should confirm:

Business critical issue – represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Degraded service issue – Degraded service issue – includes intermittent issues and reduced quality of service. A workaround may be available. General issue – cosmetic issues which include product questions, feature requests and development issues in staging environments.​

OBL Support Services offers support to ASPSPs and TPPs, by communicating all notifications of change received from ASPSPs to the Open Banking ecosystem.