Contingent Reimbursement Model
The Contingent Reimbursement Model Code for Authorised Push Payment Scams, was published on the 28 February 2019 and comes into force on the 28 May 2019. Along with the Practitioner Guide*, the CRM Code will assist PSPsin preventing and
addressing APP fraud scams; by educating customers to increase awareness and reimbursing victims of APP fraud, where the expected level of care was met.
ASPSPs implementing CRM should act in a way which advances the following overarching objectives of the CRM Code:
- reduce occurrence of APP scams
- to increase the proportion of customers protected from the impact of APP scams
- to minimise disruption to legitimate payments journeys.