User Journey

AISPs must provide PSUs with a facility to view and revoke on-going consents that they have given to that AISP. They may have consented to share data from several ASPSPs with a single AISP. This section describes how these consents should be displayed and how the customer journey to revoke them should be constructed.

Wireframes

CEG Checklist Requirements 1

AISPs must describe the data being shared through each consent using the structure and language recommended by OBIE following customer research (see Data Cluster Structure & Language below) and ensure this request is specific to the only the information required for the provision of their account information service to the PSU.

AISPs should present the data at a Data Cluster level and allow the PSU to expand the level of detail to show each Data Permission.

The Consent Dashboard should also describe:

The purpose of the data request (including whether any other parties will have access to the information). Where the request is for multiple product types, the detail should explain to the customer the product type to which it applies or state that it is shared across multiple product types.
The period for which the transaction data has been requested.
When the TPP's access to the data will expire.
The date the consent was granted.
If the customer-facing entity is acting on behalf of an AISP as its agent, the PSU must be made aware that the agent is acting on behalf of the AISP.

“Agent” means a person or entity who acts on behalf of an authorised payment institution or a small payment institution in the provision of payment services including account information services.

CX Considerations 2

The AISP should make the exact consequences of cancelling the consent clear to the PSU - i.e. they will no longer be able to provide the specific service to the PSU

CEG Checklist Requirements 3

AISPs must inform the ASPSP that the PSU has withdrawn consent by making a call to DELETE the account-access-consent resource (as described in Release 3 of the API specifications). This will ensure that no further account information is shared.
ASPSPs must support the Delete process as described in the Release 3 API specifications. (This is not visible to the PSU but will ensure no further account information is provided by the ASPSP to the AISP).

Requirements and Considerations

CEG Checklist Requirements & CX Considerations

CEG Checklist Reference

AISPs must describe the data being shared through each consent using the structure and language recommended by OBIE following customer research (see Data Cluster Structure & Language below) and ensure this request is specific to the only the information required for the provision of their account information service to the PSU.

AISPs should present the data at a Data Cluster level and allow the PSU to expand the level of detail to show each Data Permission.

The Consent Dashboard should also describe:

  • The purpose of the data request (including whether any other parties will have access to the information). Where the request is for multiple product types, the detail should explain to the customer the product type to which it applies or state that it is shared across multiple product types.
  • The period for which the transaction data has been requested.
  • When the TPP’s access to the data will expire.
  • The date the consent was granted.

If the customer-facing entity is acting on behalf of an AISP as its agent, the PSU must be made aware that the agent is acting on behalf of the AISP.

“Agent” means a person or entity who acts on behalf of an authorised payment institution or a small payment institution in the provision of payment services including account information services.

The AISP should make the exact consequences of cancelling the consent clear to the PSU – i.e. they will no longer be able to provide the specific service to the PSU

AISPs must inform the ASPSP that the PSU has withdrawn consent by making a call to DELETE the account-access-consent resource (as described in Release 3 of the API specifications). This will ensure that no further account information is shared.

ASPSPs must support the Delete process as described in the Release 3 API specifications. (This is not visible to the PSU but will ensure no further account information is provided by the ASPSP to the AISP).

What the research says:

“In addition, consumer research has shown that respondents prefer confirmation of a revocation in writing via email in addition
to text on the website.”

Click for Customer Research