Other pages in this section Permissions & Data Clusters for AIS journeys Account Information Consent Refreshing AISP access 90-Days Re-authentication Consent Dashboard & Revocation AIS Access Dashboard & Revocation Access Status Notifications by ASPSPs AIS Access for PSUs from Corporate Entities
This content is best viewed on a desktop browser. 1 CX Considerations 1AISP should ask PSU to identify their ASPSP before requesting consent so that the consent request can be constructed in line with the ASPSP’s data capabilities (which the ASPSP must make available to all TPPs). ASPSP implementation guides, which are located on the Open Banking Developer Zone will have information about the ASPSP’s data capabilities. 2 CEG Checklist Requirements 2The AISP must provide the PSU sufficient information to enable the PSU to make an informed decision, for example, detail the purpose for which the data will be used (including whether any other parties will have access to the information), the period over which it has been requested and when the consent for the account information will expire (consent could be on-going or one-off). AISPs must display the company’s trading name/brand name (i.e. the Client Name) to the PSU during the setup and revocation of consent. If the AISP is only trading with its registered company name then it must display that name to the PSU. 3 CEG Checklist Requirements 3The AISP must provide the PSU with a description of the data being requested using the structure and language recommended by OBIE following customer research (see Data Cluster Structure & Language below) and ensure this request is specific to only the information required for the provision of their account information service to the PSU. The AISP must present the data at a Data Cluster level and allow the PSU to expand the level of detail to show each Data Permission. The AISP should only present those data clusters relevant for the product type in question. Where the request is for multiple product types then the detail shown in the data cluster should explain to the customer the product type to which it applies or state that it is shared across multiple product types Once PSU has consented, the PSU will be directed to their ASPSP. Please refer section 2.2.5 for relevant messaging. 4 CEG Checklist Requirements 4The AISP must confirm to the PSU: the successful completion of the account information request The request for access has been received by their ASPSP but is subject to further internal authorisation. 5 CEG Checklist Requirements 5The AISP must confirm to the PSU: The successful completion of the account information request The request for access has been received by their ASPSP but is subject to further internal authorisation. Select to scroll left Select to scroll right
CEG Checklist Requirements & CX Considerations 1 AISP should ask PSU to identify their ASPSP before requesting consent so that the consent request can be constructed in line with the ASPSP’s data capabilities (which the ASPSP must make available to all TPPs). ASPSP implementation guides, which are located on the Open Banking Developer Zone will have information about the ASPSP’s data capabilities. 2 The AISP must provide the PSU sufficient information to enable the PSU to make an informed decision, for example, detail the purpose for which the data will be used (including whether any other parties will have access to the information), the period over which it has been requested and when the consent for the account information will expire (consent could be on-going or one-off). AISPs must display the company’s trading name/brand name (i.e. the Client Name) to the PSU during the setup and revocation of consent. If the AISP is only trading with its registered company name then it must display that name to the PSU. If the AISP is not the customer-facing entity and there is an Agent who is acting on behalf of the AISP, then the Agent must make the PSU aware that they are acting as an agent on behalf of the AISP and must also, display the AISP’s full trading name/brand name or registered company name whichever is the customer-facing brand of the AISP. AISPs must also, populate the Agent company name in the ‘On behalf of’ field of the software statement, in order to inform the ASPSP about the agency relationship and allow the ASPSP to be able to display this information to the PSU. Only in instances where there is an Agent acting on behalf of the AISP, the ‘On Behalf of’ name must be displayed to the PSU. AISPs must not populate the ‘ On behalf of’ field with the details of their TSP. The customer-facing entity must provide PSUs with sufficient information to enable them to make an informed decision. For example, detail the purpose for which the data will be used (including whether any other parties will have access to the information), the period over which it has been requested and when the consent for the account information will expire (consent could be ongoing or one-off). For examples of what names should be displayed, please refer to Consent Dashboard & Revocation, Examples. 8 12 3 The AISP must provide the PSU with a description of the data being requested using the structure and language recommended by OBIE following customer research (see Data Cluster Structure & Language below) and ensure this request is specific to only the information required for the provision of their account information service to the PSU. The AISP must present the data at a Data Cluster level and allow the PSU to expand the level of detail to show each Data Permission. The AISP should only present those data clusters relevant for the product type in question. Where the request is for multiple product types then the detail shown in the data cluster should explain to the customer the product type to which it applies or state that it is shared across multiple product types Once PSU has consented, the PSU will be directed to their ASPSP. Please refer section Effective use of redirection screens for relevant messaging. 13b 4 ASPSPs must display the TPPs’ trading name/brand name (i.e. the Client Name in the software statement) to the PSU during authentication screens and on any Access Dashboards. They do not need to display the registered company name of the TPP even if it is different. If there is an Agent acting on behalf of the TPP, ASPSPs must also display the Agent company name (as captured in the ‘On behalf of’ field of the software statement) to the PSU. (Please note that ASPSPs can show the Agency/On Behalf field only in cases where this information has been provided by AISPs). For examples of what names should be displayed, please refer to AIS Access Dashboard & Revocation, Examples. 5 The AISP must confirm to the PSU: The successful completion of the account information request The request for access has been received by their ASPSP but is subject to further internal authorisation. 13a
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