Customer Experience Guidelines
This version is:
This is the latest version Published 10 months ago 28 Jun 2024Containing extensions and expanded explanations for the Standard.
Other pages in this section
Appendices
- Themes identified from consumer and SME research
- CX Guidelines Consultation – Research Data
- Deep Linking for App-to-App redirection
- Payment Initiation Services (PIS) parameters and considerations
- Card-specific Permissions and Data Clusters for AIS journeys
- TPP Permissions & CASS Considerations
- Contingency Reimbursement Model
- Refund Payment Fulfillment
- Information flow – Payment Status
- Information flow – Payment Status for Standing Orders
- Transaction Risk Indicators (TRI) definitions and guidance
- Common Terminology – Preferred Terms and Language
- Common Error Scenarios – Preferred Status and Reasons
- 90 days re-authentication (delegated SCA)