Customer Experience Guidelines

Payment Initiation Services

This version is:

Published 2 years ago 20 Dec 2019

One of the primary ambitions of the Customer Experience Guidelines is to provide simplification and consistency throughout each stage of the Open Banking implementation. As such, we have defined and illustrated a core set of payment initiation journeys.

Other Journeys in ‘v3.1.4’.

Open Banking API specifications support Payment Initiation Services (PIS) that enable a PISP to initiate a payment order, with the PSU’s explicit consent, from their online payment account held at their ASPSP. The PISP is then further able to retrieve the status of a payment order. This section describes how each of the Participants (PISPs and ASPSPs) in the delivery of these services can optimise the customer experience for these services. Furthermore, it provides some clarifications to these Participants on the usage of the APIs which are not covered by the technical specifications, and some best practice guidelines for implementation of the customer journeys.

1FCA consultation on updated Approach to RTS and EBA guidelines under revised PSD2 and CEG Checklist Reference

Please note that ASPSPs do not need to support the initiation of certain payment methods described in this section by a PISP, where the ASPSP does not support such transactions through any of their own online channels (such as future dated foreign transactions and bulk payment files).

If the customer is able to initiate, for example, international payments, recurring transactions or a batch file of payments online, they should also be able to do so via a PISP, irrespective of the channel the customer has used to access the PISP1.

Single Domestic Payments

Account selection at PISP

User Journey   PSUs can initiate, by providing their consent to PISPs, an instruction to their ASPSPs to make a one-off payment for a specific amount to a specific payee. Where all information for a complete payment order (including the PSUs’ account details) is passed from PISPs to ASPSPs, once PSUs have been authenticated, PSUs…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Account Selection at PISP – Supplementary Info

User Journey   In some scenarios, an additional step in ASPSPs’ journeys may be required to display supplementary information to PSUs. ASPSPs should determine the situations where this supplementary information is required, having regard to the principle that parity should be maintained between Open Banking journeys and ASPSPs’ online channel journeys, such that if supplementary…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Account Selection at PISP – Supplementary Info

User Journey   In some scenarios, an additional step in ASPSPs’ journeys may be required to display supplementary information to PSUs. ASPSPs should determine the situations where this supplementary information is required, having regard to the principle that parity should be maintained between Open Banking journeys and ASPSPs’ online channel journeys, such that if supplementary…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Account Selection at ASPSP

User Journey   There are cases where the payment order submitted by PISPs to ASPSPs is incomplete, such as where the PSU’s account selection has not yet occurred. In these scenarios, OBIE considers that SCA only needs to be obtained once, as part of the initial interaction between ASPSPs and the PSU. The fact that…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Scheduled Payments – Future Dated

User Journey   PSUs can setup, through PISPs, an instruction to their ASPSPs to make a one-off payment for a specific amount to a specific payee on a specific future date. The example reference journey illustrates account selection occurring in the PISP domain. However, please note that account selection can take place at the ASPSP domain….

This version was published 2 Years & 7 Months ago 20 Dec 2019

Other Payment Types

Standing Orders

User Journey   PSUs can setup, through PISPs, an instruction to their ASPSPs to make a series of payments of a specific amount to a specific payee on a number of specified future dates or on a regular basis. The example reference journey illustrates account selection occurring in the PISP domain. However, please note that…

This version was published 2 Years & 7 Months ago 20 Dec 2019

International Payments

User Journey PSUs can initiate, through PISPs, single international payments from their GBP or foreign currency payment accounts. Payments can be made in any currency and to any country, using a number of routing options in order to meet the priority required, provided that functionality is available to PSUs when making international payments directly from…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Bulk / Batch Payments

User Journey   Business PSUs can initiate, through PISPs, bulk/batch payments allowing them to make multiple payments from their payment accounts. The authentication approach used in this journey replicates journey Domestic Payments – Supplementary info, where there is supplementary information to be displayed. If the payment order is incomplete, then the principles of journey Single Domestic…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Multi-authorisation Payments

User Journey   PSUs can setup, through PISPs, payments which require multiple parties with delegated user authority to authorise a payment order. This functionality can be used by ASPSPs for any payment initiation that requires multiple authorities (including consumers, SMEs and Corporates). The authentication approach used in this journey replicates journey Single Domestic Payments –…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Confirmation of Funds for PISP – Yes / No Response

Process Flow PISPs can request confirmation of funds on a PSU’s payment account for the amount necessary for the execution of the payment transaction initiated through the PISP. ASPSPs must respond to such request from a PISP with an immediate ‘Yes’ or ‘No’ confirmation and should take into account the same information (e.g. balance, agreed overdraft, incoming and outgoing…

This version was published 2 Years & 7 Months ago 20 Dec 2019

Payment Refunds

  User Journey In cases where the PSU selects their account at the ASPSP as shown in the journey Single Domestic Payments – a/c selection @ ASPSP, the PISP may not be able to obtain the PSU’s account details (sort code and account number) from the PSU directly within their consent journey. This could create challenges for…

This version was published 2 Years & 7 Months ago 20 Dec 2019