Availability and performance
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EBA Guideline 2.2 sets out a minimum of two KPIs for availability that an ASPSP should have in place for each of its dedicated interfaces. EBA Guideline 2.4 provides information on how to calculate these KPIs. The following table explains these KPIs in greater detail and provides further guidance on how they should be calculated.
TPPs may consider that a dedicated interface is only available if it is responding to all valid TPP requests a) without error messages and b) that have received a successful response from the ASPSP, for example returning the data required to be provided to an AISPs under PSD2. OBIE has catered for error messages under section ASPSP reporting template below, and data quality under section Stress Testing below.
EBA Guideline 2.2 a
The uptime per day of all interfaces
…the ASPSP should:
a) calculate the percentage uptime as 100% minus the percentage downtime;
For each 24 hour period, 100% minus the total percentage downtime in that period.
A quarterly uptime of 99.5%.
EBA Guideline 2.2 b
The downtime per day of all interfaces
b) calculate the percentage downtime using the total number of seconds the dedicated interface was down in a 24 hour period, starting and ending at midnight;
c) count the interface as ‘down’ when five consecutive requests for access to information for the provision of payment initiation services, account information services or confirmation of availability of funds are not replied to within a total timeframe of 30 seconds, irrespective of whether these requests originate from one or multiple PISPs, AISPs or CBPIIs. In such a case, the ASPSP should calculate downtime from the moment it has received the first request in the series of five consecutive requests that were not replied to within 30 seconds, provided that there is no successful request in between those five requests to which a reply has been provided.
Downtime should be calculated as follows:
At a minimum, downtime should be measured if:
However, this should exclude errors resulting from issues outside of the ASPSP’s direct control, such as any of the following:
The above guidelines relate only to how ASPSPs should calculate downtime. ASPSPs must be mindful of their own regulatory obligations under the PSD2 regulatory framework and eIDAS Regulation.
A quarterly downtime of 0.5%.
Circa 11 hours per quarter, or just under four hours per month, to allow for planned releases, updates, and also any unplanned downtime.
Key Indicators for availability and performance Previous