TPPs need to be able to rely on highly available and well performing dedicated interfaces provided by ASPSPs, so that they can in turn provide reliable services to their customers.
Other pages in this section Operational Guidelines Overview Availability and performance Dedicated Interface Requirements Problem Resolution Change and communication management Operational Guidelines Checklist
In this chapter Key Indicators for Availability & Performance While in most cases the availability and performance standards of an ASPSP’s customer channel should be a sufficient proxy for TPP and customer expectations, parity with a poorly performing customer interface could lead to poor TPP and customer experiences and outcomes. View journey This is the latest version published 10 Months ago 13 Apr 2023 Availability EBA Guideline 2.2 sets out a minimum of two KPIs for availability that an ASPSP should have in place for each of its dedicated interfaces. EBA Guideline 2.4 provides information on how to calculate these KPIs. The following table explains these KPIs in greater detail and provides further guidance on how they should be calculated. TPPs may consider… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019 Performance EBA Guideline 2.3 sets out a minimum of four KPIs for performance that an ASPSP should have in place for each of its dedicated interfaces. The following table explains these KPIs in greater detail and provides guidance on how they should be calculated. The OBIE Standard defines a number of endpoints which should be made available by ASPSPs in their… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019 Publication of statistics EBA Guideline 3.1 requires that ASPSPs “… provide its competent authority with a plan for publication of daily statistics on a quarterly basis on the availability and performance of the dedicated interface as set out in Guidelines 2.2 and 2.3, and of each of the interfaces made available to its own PSUs for directly accessing their… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019
Key Indicators for Availability & Performance While in most cases the availability and performance standards of an ASPSP’s customer channel should be a sufficient proxy for TPP and customer expectations, parity with a poorly performing customer interface could lead to poor TPP and customer experiences and outcomes. View journey This is the latest version published 10 Months ago 13 Apr 2023
Availability EBA Guideline 2.2 sets out a minimum of two KPIs for availability that an ASPSP should have in place for each of its dedicated interfaces. EBA Guideline 2.4 provides information on how to calculate these KPIs. The following table explains these KPIs in greater detail and provides further guidance on how they should be calculated. TPPs may consider… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019
Performance EBA Guideline 2.3 sets out a minimum of four KPIs for performance that an ASPSP should have in place for each of its dedicated interfaces. The following table explains these KPIs in greater detail and provides guidance on how they should be calculated. The OBIE Standard defines a number of endpoints which should be made available by ASPSPs in their… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019
Publication of statistics EBA Guideline 3.1 requires that ASPSPs “… provide its competent authority with a plan for publication of daily statistics on a quarterly basis on the availability and performance of the dedicated interface as set out in Guidelines 2.2 and 2.3, and of each of the interfaces made available to its own PSUs for directly accessing their… View journey This version was published 4 Years & 6 Months ago 23 Sep 2019