Change and Communication Management

Notification of a Change

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Published 3 years ago 02 Mar 2020
ASPSPs should provide notice to TPPs of a change (within the time frames outlined above)…

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ASPSPs should provide notice to TPPs of a change (within the time frames outlined above) via the ASPSP’s own website or developer portal.

When informing TPPs of an anticipated change, an ASPSP should confirm:

Business critical issue – Business critical issue – represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists.

Degraded service issue – Degraded service issue – includes intermittent issues and reduced quality of service. A workaround may be available.

General issue – cosmetic issues which include product questions, feature requests and development issues in staging environments.​

OBIE Support Services offers support to ASPSPs and TPPs, by communicating all notifications of change received from ASPSPs to the Open Banking ecosystem.