Change & Communication Management
This chapter outlines various change scenarios that may impact TPPs and provides guidance for an ASPSP to consider when implementing a change and communicating to TPPs. Any change that may impact a TPP’s ability to deliver its services has the potential to cause a loss of business, reputational risk or to add additional resource cost to the TPP and result in a negative outcome for their customers. As such, the ability to identify the potential impact that proposed changes may have and to communicate those changes to TPPs, is key to a successful Open Banking ecosystem. The information that an ASPSP should include in its communication to a TPP is listed at section Notification of a change.