Policies, procedures and systems that an ASPSP should create and embed to demonstrate effective problem resolution for TPPs using their dedicated interface and test facility.
Other pages in this section Operational Guidelines Overview Availability and performance Dedicated Interface Requirements Problem Resolution Change and Communication Management Operational Guidelines Checklist TPP Guidelines Change Log
In this chapter Procedures, Processes and Systems for Problem Resolution Effective Resolution of Problems An ASPSP should create documentation to clearly outline the policies, processes and systems it has in place for problem resolution and its respective service level objectives. This framework should enable the effective resolution of TPP issues and therefore cater for problems that relate specifically to a TPP’s use of an ASPSP’s… View journey This version was published 5 Years ago 20 Dec 2019 OBIE Support Effective Resolution of Problems An ASPSP should create documentation to clearly outline the policies, processes and systems it has in place for problem resolution and its respective service level objectives. This framework should enable the effective resolution of TPP issues and therefore cater for problems that relate specifically to a TPP’s use of an ASPSP’s… View journey This version was published 5 Years ago 20 Dec 2019
Procedures, Processes and Systems for Problem Resolution Effective Resolution of Problems An ASPSP should create documentation to clearly outline the policies, processes and systems it has in place for problem resolution and its respective service level objectives. This framework should enable the effective resolution of TPP issues and therefore cater for problems that relate specifically to a TPP’s use of an ASPSP’s… View journey This version was published 5 Years ago 20 Dec 2019
OBIE Support Effective Resolution of Problems An ASPSP should create documentation to clearly outline the policies, processes and systems it has in place for problem resolution and its respective service level objectives. This framework should enable the effective resolution of TPP issues and therefore cater for problems that relate specifically to a TPP’s use of an ASPSP’s… View journey This version was published 5 Years ago 20 Dec 2019