TPPs need to be able to rely on highly available and well performing dedicated interfaces provided by ASPSPs, so that they can in turn provide reliable services to their customers.
Other pages in this section Operational Guidelines Overview Availability and performance Dedicated Interface Requirements Problem Resolution Change and Communication Management Operational Guidelines Checklist Change Log
In this chapter Key Indicators for Availability & Performance In most cases the availability and performance standards of an ASPSP’s customer channel should be a sufficient proxy for TPP and customer expectations, but parity with a poorly performing customer interface could lead to poor TPP and customer experiences and outcomes. View journey This version was published 3 Years & 1 Month ago 21 Oct 2021 Availability EBA Guideline 2.2 sets out a minimum of two KPIs for availability that an ASPSP should have in place for each of its dedicated interfaces. EBA Guideline 2.4 provides information on how to calculate these KPIs. The following table explains these KPIs in greater detail and provides further guidance on how they should be calculated. TPPs may consider that… View journey This version was published 3 Years & 1 Month ago 21 Oct 2021 Performance EBA Guideline 2.3 sets out a minimum of four KPIs for performance that an ASPSP should have in place for each of its dedicated interfaces. The following tables explain these KPIs in greater detail and provide guidance on how they should be calculated. The OBIE Standard defines a number of endpoints which should be made available by ASPSPs in their… View journey This version was published 3 Years & 1 Month ago 21 Oct 2021 Publication of Statistics As per the EBA Guidelines, the ASPSP must publish statistics for each PSU interface. Therefore an ASPSP with a separate website and mobile app for consumer accounts and a separate website and mobile app for business accounts may need to report separately to cover each of the four PSU interfaces. View journey This version was published 3 Years & 1 Month ago 21 Oct 2021
Key Indicators for Availability & Performance In most cases the availability and performance standards of an ASPSP’s customer channel should be a sufficient proxy for TPP and customer expectations, but parity with a poorly performing customer interface could lead to poor TPP and customer experiences and outcomes. View journey This version was published 3 Years & 1 Month ago 21 Oct 2021
Availability EBA Guideline 2.2 sets out a minimum of two KPIs for availability that an ASPSP should have in place for each of its dedicated interfaces. EBA Guideline 2.4 provides information on how to calculate these KPIs. The following table explains these KPIs in greater detail and provides further guidance on how they should be calculated. TPPs may consider that… View journey This version was published 3 Years & 1 Month ago 21 Oct 2021
Performance EBA Guideline 2.3 sets out a minimum of four KPIs for performance that an ASPSP should have in place for each of its dedicated interfaces. The following tables explain these KPIs in greater detail and provide guidance on how they should be calculated. The OBIE Standard defines a number of endpoints which should be made available by ASPSPs in their… View journey This version was published 3 Years & 1 Month ago 21 Oct 2021
Publication of Statistics As per the EBA Guidelines, the ASPSP must publish statistics for each PSU interface. Therefore an ASPSP with a separate website and mobile app for consumer accounts and a separate website and mobile app for business accounts may need to report separately to cover each of the four PSU interfaces. View journey This version was published 3 Years & 1 Month ago 21 Oct 2021