Change and communication management
Other Journeys in ‘Change and communication management’.
ASPSPs should provide notice to TPPs of a change (within the time frames outlined above) via the ASPSP’s own website or developer portal.
When informing TPPs of an anticipated change, an ASPSP should confirm:
Business critical issue – Business critical issue – represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists.
Degraded service issue – Degraded service issue – includes intermittent issues and reduced quality of service. A workaround may be available.
General issue – cosmetic issues which include product questions, feature requests and development issues in staging environments.
OBIE Support Services offers support to ASPSPs and TPPs, via the central noticeboard tool which publishes all notifications of change received from ASPSPs to the Open Banking ecosystem.
Changes to an ASPSP’s infrastructure, configuration or software Previous
Operational Guidelines Checklist Next